Booking and Cancellation Policy

1. Free booking

Booking is free and does not commit you to pay. Your booking remains pending until the experience reaches its minimum number of participants. You can cancel it at any time before paying, free of charge, by writing to us at reservas@winerhapsody.com or via WhatsApp.

2. Minimum number of participants and deadline

Each experience states its minimum number of participants and the deadline for reaching it. If it is reached, the experience is confirmed and we send you the payment link. If it is not reached, the experience is canceled, we notify you by email and no charge is made. We may extend the deadline; if we do, we will let you know and you may cancel your booking free of charge.

3. Payment

• Payment is made using the Mercado Pago link we email you and must be completed within 72 hours after it is sent.
• Your spot is secured once Mercado Pago approves the payment. We will send you a confirmation email.
• If you do not pay on time, we may release your spots. If spots are still available, you can ask us for a new link.

4. If you cancel after paying

• Up to 15 days before the experience: 100% refund of the amount paid.
• Between 14 and 7 days before: 50% refund.
• Less than 7 days before, or if you do not show up: no refund, because the services have already been committed with the wineries, the kitchen and the transportation company.

To cancel, write to us at reservas@winerhapsody.com with your booking code. Periods are counted in calendar days up to the date of the experience.

5. Transferring your spot

If you cannot attend, you may transfer your spot to another person aged 18 or over free of charge. Let us know their name and any allergies or dietary restrictions at least 48 hours before the experience.

6. Changes to the number of attendees

To add attendees, make a new booking while spots remain available. If you want to reduce the number of attendees after paying, the conditions in section 4 apply to the spots you release.

7. If Wine Rhapsody cancels or changes the experience

• If we cancel an experience that has already been paid for, whether because the minimum number of participants was not reached, due to force majeure or for any other reason, we refund 100% of the amount paid. If we offer a new date, you may choose between switching to it or receiving a refund.
• If we change the date of a confirmed experience and the new date does not suit you, we refund 100%.
• Minor changes for reasons beyond our control (replacing a wine, dish or winery with an equivalent one, or schedule adjustments) do not entitle you to a refund, but we will inform you in advance.
• Experiences take place rain or shine. If the weather or an alert from the authorities puts safety at risk, we may reschedule or cancel; in that case the points above apply.

8. How and when refunds are made

Refunds are made through Mercado Pago, to the same payment method you used, within 10 business days after the cancellation. The time it takes for the money to appear in your account or on your card depends on your bank or card issuer.

9. Right of withdrawal

As these are services with a set date and limited spots, Wine Rhapsody excludes the right of withdrawal (derecho a retracto) under article 3 bis of Law No. 19,496 on Consumer Rights Protection (Ley N° 19.496). Refunds are governed by this policy.

10. Contact

To cancel, transfer your spot or ask any questions, write to us at reservas@winerhapsody.com or via WhatsApp, stating your name and booking code.